FAQs

Where is my order being shipped from?

All orders are shipping from Winnipeg, MB at the buyers expense. Local pick-up is available at no cost.

I tried to checkout and I got a "There was a problem with our checkout" error message

This could be happening for a number of reasons, but is most likely due to an issue with your browser. Here are some possible issues and ways you can try to resolve them:

  • Caching issue: Clear your browser cache and cookies
  • Browser is out of date: Make sure your browser is updated to the latest version. Once updated try clearing your cache before trying again.
  • Browser is incompatible: Try checking out in a different browser (we recommend Chrome)
  • Device is incompatible: Try checking out on a different computer or mobile device.

Still having issues? Fill out our contact form and we'll look into placing your order manually for you

How long will it take to get my order?

All items are made to order and placed in a bulk order on the 1st of the month.

So for example:

If you purchase items on July 15, we'll place your order with our printer on August 1st, and you'll receive your items promptly afterward.

You'll receive an email with updates about your order.

What if my items don't fit?

We recommend reaching out to our community to resell your item if it doesn't work out for you, as all sales are final!

Still have questions?

Feel free to reach out via our contact form! It helps us keep our FAQ up to date and relevant

Contact us